Lately there have been a lot of buzzwords and hashtags surrounding patients and their health care needs, like #patientengagement #digitalpatient, and #px (patient experience). This sort of patient attention is wonderful and much needed. But what exactly do patients experience? If we want to engage them, we first must understand what it’s like to walk in their shoes. The Patient Experience Infographic chronicles the average experience of Americans from making an appointment to follow-up treatment, and how we here at CodeBaby can help make the path a little easier for them. From the first encounter on a benefits enrollment website to hospital discharge, Codebaby is improving care quality and patient satisfaction.

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