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Television viewers increasingly watch their favorite programs with mobile devices in hand, using them to find info related to things they've seen, connect with other viewers, or ge[...]
By the end of 2012, 80% of companies plan to use social media for customer service. 71% of those who have postive customer service through social media recommend the brand.
2 billion people are online. 85% of customers expect businesses to be soical. Word of mouse = word of mouth. Online culture is THE CULTURE. You can hate social media BUT you can’t [...]
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